# Troubleshooting

The following table describes the messages that are displayed when trouble occurs, and the corrective actions to handle them.

Message | Corrective Action
--- | ---
Unable to connect to the network. Check the network settings. | Check the network connection status, such as if the LAN cable is disconnected.
The server is currently busy. Please retry the operation. | Check if there is a problem with the external server that DocuWorks Cloud Connect will connect to.
Login has failed. Check whether the time of the PC you are using is correct. | Set the Windows time correctly.
Login has failed. Check the contents of your DocuWorks Cloud Connect contract. | Please contact our sales representative.
Try again later. | Please wait a while and try again.
Access to {Cloud Service} is not allowed. Check the connection information set in FUJIFILM BI Direct. | Make settings to connect to the cloud service from the tenant. For details, refer to the "Tenant Administrator Guide".